At [Dazzling mart], customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If you encounter any issues with your purchase, our Refund & Return Policy is here to assist you.
1. Replacement Guarantee for Electronics
We offer a 3-day replacement guarantee for electronic items. If your product is not functioning properly:
- Contact us via Call/WhatsApp/SMS at [0313-4018369] to register your complaint.
- Our technical team will assess the issue and guide you through troubleshooting steps.
- If the issue persists, share a video highlighting the fault on our WhatsApp: [0313-4018369].
- If confirmed defective, we will happily replace the product.
📦 Return Shipping: We will cover the return shipping cost (up to PKR 200 via Easypaisa/JazzCash).
2. Product Exchange Policy
If you are not satisfied with the product and want to exchange it:
- Notify us via Call/WhatsApp at [0313-4018369].
- Send the product back to us with the invoice and a written note specifying the new product you want.
- After inspection, we will process the exchange and send you the new product.
🔹 Important: The product must be in its original packaging and unused condition.
3. Damage/Broken Product Claims
To ensure a smooth claim process for damaged or broken products:
- Make an unboxing video when opening your parcel.
- If any damage is found, share the video with us at [Your Complaint WhatsApp no 0313-4018369].
- We will verify the claim and provide a suitable solution.
4. How to Lodge a Complaint?
We encourage you to register any refund or replacement request by visiting our Complaint Portal: [https://dazzling-mart.com]. Our support team will get back to you promptly.
💬 For any assistance, feel free to contact us at:
📞 Phone: [0313-4018369]
📩 Email: [dazzlingmartofficail@gmail.com]
🌐 Website: [https://dazzling-mart.com]
Note:
- Refunds are not applicable unless the product is faulty and cannot be replaced.
- Some products may have different warranty terms—please check product descriptions.
- The company reserves the right to modify the policy as needed.
We value your trust and look forward to serving you again! 😊